Shipping & Returns
Orders are processed in the order in which we receive them. Orders ship Monday - Friday. I am headquartered in the Pacific Time Zone (Las Vegas). Some orders placed before 10am PST may ship that same day. Other than that, most orders will ship within 24 hours - 48 business hours (weekends & holidays don't count) depending on how backed up I might be with orders, or the time of day that you place your order. Generally, orders after 3 pm PST won't process until the next business day.
Other instances that can extend your delivery date are:
1. Your order is placed just prior to, during, or just after a holiday - especially long holiday weekends.
2. I am waiting on you for some additional shipping information.
3. I am waiting on some other information from you for some reason.
4. Any other unforeseen delay.
Most items can be shipped via the USPS Priority Mail. If you require expedited shipping, we do offer thos options via UPS and FedEx.
I will provide you with tracking information once your order has shipped.
For physical products, if you receive the wrong item due to my error, I will gladly provide you with a prepaid return shipping label for the item and replace it at no expense to you ASAP.
You MUST contact me first before returning ANY item, and obtain an RA (Return Authorization) number. ANY item returned to us without an RA number will be refused and returned to you at your expense. The return procedure will be explained to you when you receive your RA number. You must also return items in their original UNDAMAGED packaging. It is a very simple process.
We do not shipped damaged products. We carefully inspect all items prior to packaging. For items that are damaged in transit you must file a claim with the individual carrier.
There are no returns on download purchases.